Service Delivery Manager (SIAM)

At customer site, Antwerpen, Gent, Hasselt, Leuven
Sales, Management & Support
Professional, Freelancer

Are you the trusted advisor who ensures that the customer receives a service that exceeds expectations? As an SIAM (Service Integration and Management) Service Delivery Manager, you are part of a dynamic team and play a key role in ensuring our service by efficiently coordinating external parties of the customer. You are responsible for monitoring and managing service integration and management activities for our customers. You work closely with external suppliers to ensure the delivery of high-quality services.

  • Service Management: You are responsible for service management towards the various suppliers of our customer. You ensure that service levels, agreements, and quality standards are adhered to.
  • SIAM Service Review Meetings: Lead monthly status meetings with integrated suppliers to assess service performance.
  • Service Improvement Plans: Create and manage improvement plans within the SIAM scope. Monitor progress and encourage initiatives for continuous service improvement.
  • Coordination with Cegeka Teams: Collaborate with end-to-end process and service managers within Cegeka. Ensure seamless coordination between teams for efficient Service Management.
  • Customer Relationship Management: You are the Single Point of Contact (SPOC) for the customer's SIAM representative. Maintain regular contact and provide updates on operational matters.
  • SIAM Projects and Improvements: Analyze, propose, and monitor the execution of small SIAM-related projects and improvements. Ensure successful project execution within scope and timelines.
  • Complaint Handling: Manage customer complaints related to SIAM. Define and implement solutions to address customer concerns and increase satisfaction.
  • Supplier Coordination: Interface with SIAM parties on a monthly basis to ensure coordination and alignment.

What you need to succeed:

  • You have several years of relevant experience as a Service Delivery Manager, preferably within the Infrastructure domain, and are highly interested in this field. You also have experience working in a consultancy environment.
  • Holding a higher education degree (Bachelor's or Master's) is a requirement, supplemented with relevant training or courses in project management.
  • With your expertise, social skills, flexibility, and commitment, you can gain and retain the trust of our customers.
  • ITIL and Agile principles are part of your day-to-day business. This allows you to build a robust management organization (governance) around these principles.
  • You are fluent in Dutch and English.
  • Certification in SIAM is required.

What are we offering:

  • Cegeka is a strong and stable growth company. We offer a wide range of projects with the latest technologies.
  • Continuous Learning is key! Our Talent Management Program provides numerous training opportunities.
  • You will join a motivated team of talented colleagues. There is a pleasant working atmosphere, and there is also room for fun.
  • In addition to an attractive salary commensurate with your experience, you will receive a company car, hospitalization and group insurance, meal vouchers, a mobile phone subscription, and a laptop. Additionally, we offer flexible working hours, ensuring a pleasant work-life balance.
  • Our Flex Reward Plan allows you to tailor your compensation package.
  • Personalized guidance, where you indicate your interests, and we work together to help you develop further. Depending on your interests and initiatives, Cegeka offers various horizontal and vertical career paths.
  • You will work two days a week at the customer's location in Brussels (near the central station), and on other days, you can work from home or at a Cegeka office of your choice (Hasselt, Leuven, Ghent, or Antwerp).
  • This job is also possible as a freelancer.
  • #LI-PS1

Aspire to more: our promise to you!

At Cegeka you get all the opportunities you need to develop further as a professional. Together we discover what you really want to do for our clients and colleagues. We would like to invite you to grow with us. In an unprecedented variety of challenging and meaningful IT projects. Make your mark on projects with interesting customers where we can make the difference. Aspire to more!

We are always working together here. Intensively, with lots of fun and commitment. It is a culture driven by family values: full of trust, people-oriented, open, loyal and respectful. We offer a lot of freedom and responsibility. We want you to be part of the next phase of a proud, successful, fast-growing, innovative, European IT company full of ambitions.

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