Teamlead Workplace Solutions

Are you a natural coach who gets energy from guiding an enthusiastic team? Do you have a keen eye for planning and a passion for improving processes? Do you want to work with customers and contribute to innovative workplace solutions? Then now is the time to boost your career at Cegeka!

• As Team Lead Workplace Solutions, you will manage a team of around 30 motivated support and system engineers. Together, you will ensure that thousands of end users (via both virtual and physical workplaces) can work seamlessly.
• Together with the Manager Workplace Solutions, you form a strong duo: you report, consult, and actively contribute new ideas.
• You see opportunities to make processes smarter, for example through automation or optimization, and you dare to actually implement those improvements.
• You ensure that operational planning always runs smoothly and quickly make adjustments when necessary.
• Escalations and operational issues? You tackle them decisively and professionally.
• With your team, you deliver top-notch service to both internal and external customers.
• You develop and maintain clear procedures and processes, follow up on objectives, and report clearly to all parties involved.
• You play an active role in recruitment, with a keen eye on our nearshore strategy.
• You work 2 to 3 days a week at our location in Hasselt, supplemented by working from home and occasional customer visits.
• In short, you are more than a manager: you are a motivator, a sparring partner for our Manager Workplace Solutions, and an innovator who is constantly looking for improvements such as automation and process optimization.

• A solid background in the digital workplace and experience as a support or system engineer – so you know exactly what is going on with your team members.
• Several years of experience in an operational environment, combined with strong people management skills, preferably gained within a support or system engineer team.
• Fluent communication in both Dutch and English – you know how to convey your message clearly and convincingly.
• A customer-focused attitude and a healthy dose of assertiveness: you dare to make decisions and are confident in your abilities.
• Strong social skills: tact, persuasiveness, and the ability to get people on board.
• Integrity, reliability, and a critical eye that allows you to identify opportunities and areas for improvement.
• Stress resistance and the talent to turn challenges into opportunities.
• Proficiency with Excel, and preferably knowledge of M365, SCCM, Intune, Citrix, AVD, etc.