Technical Support Engineer

Bucharest
Engineering & Service Desk, Software & Analysis

We are a technology-driven organization focused on integrating technology into everyday life and enabling innovation through advanced solutions, including software development, infrastructure, and emerging technologies like AI and Machine Learning. We foster a collaborative, entrepreneurial environment where employees are empowered to grow and make an impact. Our SaaS platform transforms traditional parking into a smart mobility solution for B2B real estate, enabling optimized use of parking and EV charging spaces, new revenue streams, seamless integrations (fleet, HR, access systems), and end-to-end digital user experiences. We are looking for a proactive and versatile Technical Support Engineer to join our team. In this role, you will ensure customer satisfaction and system stability by investigating and resolving technical issues while collaborating with cross-functional teams.#LI-II1

  • Investigate and resolve customer-reported issues end-to-end.
  • Monitor and troubleshoot production systems using tools such as Azure Application Insights and Netdata.
  • Analyze and debug issues using SQL Server, APIs, and internal tools.
  • Collaborate with hardware partners and third-party providers (e.g., devices, cameras, barriers).
  • Communicate effectively with customers throughout the resolution process.
  • Support onboarding and go-live activities for new installations.
  • Contribute to product quality through testing and QA improvements.
  • Identify and automate repetitive tasks using scripts or tools (e.g., AI assistants).
  • Analyze customer and operational data to generate insights and recommendations.
  • Improve internal processes to enhance team efficiency and scalability.

What you need to succeed:

  • Experience in technical troubleshooting and complex issue investigation.
  • Familiarity with tools such as Azure Application Insights, SQL Server, APIs, or similar.
  • Experience with ticketing systems (e.g., Jira).
  • Strong communication skills and customer-focused mindset.
  • Detail-oriented, organized, and adaptable.
  • Proactive attitude with strong ownership mentality. 

What are we offering:

  • 22 annual vacation days, 3 sick days that are not carried to the next year (no medical certificate required)
  • A seniority day is added every 3 years in the company.
  • Floating days - free day for every public holiday that falls on the weekend, with the exception of holidays which always fall during the weekend.
  • Performance-based annual bonus prorated according to the number of worked months in a year.
  • Private medical insurance
  • Access to an online benefit platform, with a monthly allowance of 690 RON, which you can choose to invest in different wellbeing, financial, or retail packages.
  • Financial support for the birth of your child or unhappy events
  • A work culture based on cooperation and development - customized learning paths through external providers as well as special development programs.
  • We offer remote work flexibility, driven by smart working principles and aligned with team goals and values.
  • Wellbeing initiatives to encourage a healthy work life balance through webinars, specialized sessions, and internal programs, per our colleagues’ input.
  • In close cooperation is a value we live by, through moments that matter, like recurring hangout parties, team buildings, team bonding events.
The entrepreneurial spirit here, gives me the drive to be a better engineer, mentor, human.

Gabriel Dragan

Senior Storage Engineer, Cegeka Romania

Application flow

1. Apply

We will review your application and contact you as soon as possible.

2. Meet us

We will have 2 conversations so that we can discover together if we are a match on both sides.

3. Offer

Successfully completed the process? Then you will receive an offer from us.  

4. Time to start!

Accepted our proposal? Great! We look forward to working with you.

Do you have any questions about this role?

Let's connect.

Iulia Ionesie

Iulia.Ionesie@cegeka.com
+40 21 336 20 65