Service Delivery Manager

Sales, Management & Support
Professional, Freelancer

Are you the trusted advisor who ensures clients receive service that exceeds expectations? Can you enthuse a team? Do you go for the highest customer satisfaction and a healthy P&L? Infrastructure is a separate business line within Cegeka. We manage and execute Infrastructure projects, where cloud, security, digital workstations and the data center are never far away. The years of experience of our specialists, the developed methodology and the feedback our clients give us, makes Cegeka an ideal long-term partner. Both for our clients, business partners, and employees. For various projects and clients we are looking for a Service Delivery Manager with experience in or affinity with the exciting world of infrastructure. #LI-YS1

  • You are able to set up a service team for one or more customers, incl. putting together a team and organization, processes, tooling, ... you can enthuse them and steer them in a positive and solution-oriented way
  • You can identify challenges and areas for improvement in a service organization and develop and implement improvement plans in terms of people, organization, processes and tools, ...
  • You are responsible for managing the contracts of your assigned customers.
  • You maintain the Service Level Agreements, communicate about them according to agreed governance models, take actions where necessary. You provide all stakeholders with correct and timely information about the way management activities are carried out.
  • You follow up on the client's budget/contract, monitor the P&L, ensure correct charging for services provided.
  • You build a long-term relationship with the client and work from a see-it, own-it, solve-it, do-it, tell-it mentality.
  • You are in close contact with the customer, understanding their needs and managing complex stakeholder structures and expectations.
  • You handle escalations of high priority issues and communication to the customer.

What you need to succeed:

  • You have at least several years of relevant experience as a Service Delivery Manager, preferably within the Infrastructure world and this domain interests you extremely. In addition, you have work experience in a consultancy environment.
  • A higher education (Bachelor or Master) is a requirement, complemented by relevant training or courses in project management.
  • Through your professional knowledge, social skills, flexibility and commitment, you manage to gain and keep the trust of our clients.
  • You will lead the team involved as a manager of the team. Leadership experience is a plus.
  • ITIL and Agile principles are 'Day to Day' business for you. You are therefore able to build a powerful management organization (governance) around these principles.
  • You are fluent in Dutch and English.

What are we offering:

  • Cegeka is a strong and solid growth company. We offer a wide range of projects and all with the application of the latest technologies.
  • Continuous Learning is key! Through our Talent Management Program, training opportunities are abundant.
  • You will join a driven team full of talented colleagues. There is a very pleasant working atmosphere and there is also room for the necessary fun.
  • On top of an attractive salary that matches your experience, you will receive a company car, hospitalization and group insurance, meal vouchers, a cell phone subscription and a laptop. We also offer you flexible working hours, which ensures a pleasant work/life balance.
  • Our Flex Reward Plan allows you to put together your own remuneration package.
  • Customized coaching, where you indicate where your interests lie and where we look together at how we can help you develop further. Depending on your own interests and initiatives, Cegeka offers various horizontal and vertical career paths.
  • Your permanent workplace is Cegeka Hasselt, Leuven or Ghent where hybrid home working is possible.

Aspire to more: our promise to you!

At Cegeka you get all the opportunities you need to develop further as a professional. Together we discover what you really want to do for our clients and colleagues. We would like to invite you to grow with us. In an unprecedented variety of challenging and meaningful IT projects. Make your mark on projects with interesting customers where we can make the difference. Aspire to more!

We are always working together here. Intensively, with lots of fun and commitment. It is a culture driven by family values: full of trust, people-oriented, open, loyal and respectful. We offer a lot of freedom and responsibility. We want you to be part of the next phase of a proud, successful, fast-growing, innovative, European IT company full of ambitions.

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